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Our Appointment System

Practice appointments can be booked either via Patient Access or by calling the practice directly.

Online (Patient Access)

Patient Access is an NHS Scotland system that makes booking your appointment online easy, convenient and secure. More Information is available below.

Via Telephone

We still provide an appointment booking system over the phone for patients without access to online Patient Access services. You can book over the phone  using 01450 372 276. More information is available below.

About Patient Access

Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.

GP Appointments from home

Talk to your GP practice at a time that suits you from home with a phone or video appointment.

Order repeat prescriptions

Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy

Please note that in Scotland Patient Access MUST be set up via a code available from the Practice. Please ask at reception or contact us to obtain this.

Telephone Appointments

The switchboard is busiest between 8.00am and 11.00am. Please ring out with these hours if your call can wait. Emergency calls will be dealt with Immediately. Please inform the receptionist if your call is urgent.

To protect staff and patients, telephone voice recording equipment has been
installed on the practice telephone lines. This will be used to record both incoming and outgoing telephone calls. The information held on the tapes may be used from time to time for training purposes.

Urgent Consultations

If you feel that your condition is such that you are unable to wait for a suggested routine appointment and need more urgent attention you will be offered a same day appointment with one of our advanced nurse practitioners.

Home Visits

For housebound patients, if possible, please contact the surgery before 10.30am. A GP will telephone you back at a given time to offer advice and assess the requirements of the visit.

Minor Injuries

The Minor Injuries Unit is currently suspended until further notice. If you need health advice or treatment for non-life threatening conditions, please call NHS 24 on 111 and they will signpost you to the right place to get the advice or care you need. If it is an emergency, you should call 999 or attend the Emergency Department at the BGH.


Mon – Fri: 8.00am – 5.30pm – Routine appointments can be booked in advance.

Extended Hours Service – We are now able to offer this service to those patients
who, due to work commitments, may find it difficult to attend during normal Practice opening hours.